Versatile Sales Manager
A dedicated and versatile sales manager with a broad range of sales, marketing, production and international experience in providing sales leadership for a metals distributor, apparel manufacturer and accessory company.
Expertise includes outstanding skills in selling, customer relations, customer retention, subcontracting, negotiations, production, inventory control, purchasing, pricing and training. A personable professional who knows how to motivate and mobilize winning sales teams.
Industrial Metal Supply Company, Sun Valley, California 2006-2010
Sales Manager, Riverside Branch
Managed retail sales for a privately held distributor of copper, aluminum, steel and brass sheet and bars sold to contractors, construction companies, resellers, government, architects and the general public through five centers located in Irvine, Riverside, San Diego, Sun Valley and Phoenix. Supervised up to five sales associates.
Selling – personally sold up to $1.2 million per year, with gross margins between 49% and 53%. Served a customer base of 6,000.
Customer Relations – resolved customer claims on merchandise and orders. Reconciled all shipments and collections for each day’s sales. Provided customers with technical support and resources for special jobs.
Pricing – established pricing on more than 10,000 SKUs according to cost of materials, labor and market trends.
Purchasing – purchased up to $400,000 worth of inventory annually for specialty items.
Training – provided continuing education programs for the sales team, pertaining to the company’s products and services.
Inventory Control – maintained adequate levels of inventory for standard and popular products for the entire branch. Introduced new products periodically to satisfy the company’s customer base.
Customer Retention – provided same-day service and next-day delivery on a continuous basis.
Showroom Management – managed an 8,000 square foot showroom, showcasing 80% of the company’s inventory in a very attractive setting.
Freshtex California, South Gate, California 2003-2006
Sales & Marketing Manager
Managed sourcing and subcontracting of manufacturing services for a startup, full-package provider of finished denim products. Customers included Quicksilver, Billabong, Volcom, Levi Strauss and Gap. Traveled to Guatemala, Vietnam and Mexico, sourcing and contracting with local fabricators of garments to meet the clients’ expectations and specifications.
Negotiated pricing with each vendor including all special treatments, washing and chemical processing, trim and finishing of garments to supply an end product ready for merchandising.
Established quality control standards to ensure that production matched customers’ developed samples.
Dealt with U.S. Customs for all import-export matters.
Worked closely with designers to ensure their designs and specifications were met.
Obtained all city and state permits for air quality district, water district and safety protocols for the company’s commercial laundry.
Ohana Paper & Packaging Company, Mission Viejo, California 2001-2003
Sold finishing services for a privately held provider of clothing labeling and ticketing, serving the Southern California surf garment industry. Customers included Quicksilver, Volcom, Billabong, Mossimo and Stüssy.
American Medical Response, Santa Ana, California 1994-2001
Emergency Medical Technician, Certified CPR Instructor
Worked on an ambulance responding to 911 emergency calls for the largest privately held emergency rescue company in Orange County. Trained new hires in CPR, field procedures and patient care.
RESERVE POLICE OFFICER
Long Beach Police Department (after normal work week) 1995-2001
Patrol Officer (assigned to the West Division)
Saddle Back Valley Community College, Mission Viejo, California
Courses in general education
Golden West College, Huntington Beach, California
Completed the Police Officers Standards of Training Academy, Certified by the State of California
Orange Coast College, Costa Mesa, California
Emergency Medical Technical Certification
Other Courses: Human Resources, ISO 9000-9001, Leadership, Diversity, Sexual Harassment, Communications, Time Management, Product Specific Training and CPR
Languages: Knowledgeable in Spanish