Certified Quality Assurance Professional
A versatile and certified quality assurance professional who has set up and managed more than eight quality control systems for leading consumer products, filtration, refrigeration, defense, marine, electronics and glass container manufacturers. Personally oversaw quality management programs protecting more than $2.7 billion in sales.
Expertise includes outstanding skills in the development of quality assurance programs, cost control, compliance with consumer and military regulations, recruitment and training of staff, and warranty program management.
SPX Corporation, Dehydration and Process Filtration Division, Newport, North Carolina 2004-2006
Quality Assurance Manager
Managed quality systems for a manufacturer of industrial refrigerated air dryers with total annual revenues of $120 million as part of a $4 billion manufacturing and services conglomerate. Oversaw two facilities located in Newport, North Carolina and Canonsburg, Pennsylvania with a staff of six quality control professionals.
- Saved more than $300,000 in 2006 by reducing warranty claims through product design and manufacturing process changes.
- Performed Process Failure Mode Effects Analysis (PFMEA) on critical processes, which identified potential failures in manufacturing and permitted corrections before failures.
- Prepared and maintained both facilities to meet the ISO 9001:2000 Quality Management Systems standard.
- Established and implemented quality policies and procedures for the first time in controlling incoming raw materials, components and assemblies from more than 100 vendors, representing $8 million in annual purchases.
- Developed pictorial work instructions for all final assembly processes that permitted employees to be productive much sooner while eliminating errors. The instructions were used as training documents for all new employees.
- Created process audits of critical manufacturing processes for a workforce of up to 200 production workers.
- Facilitated the certification of more than 36 welders and brazers to ANSI standards.
- Recruited and trained quality engineers and quality control inspectors.
- Reduced manufacturing costs through lower scrap and fewer rejections in assembly.
Quality Engineering Solutions Company, Jonesboro, Arkansas 2001-2004
Provided quality management systems and engineering consulting services to Schneider Equipment Company, Arkansas Glass Container and Farr Company Corcoran/Delano California facilities.
- Automated the inspection processes of an $18 million manufacturer of glass containers used for the food industry.
- Developed and installed a new quality management system for a $20 million manufacturer of fuel distribution systems for the railroad industry.
- Defined and created assembly instructions and trained manufacturing management and engineers for a multi-plant, $45 million manufacturer of heavy duty commercial air filters used for large installations and the pharmaceutical industry.
- Served as Production Manager of a 24/7, four-shift manufacturing company, directing five managers and 131 hourly staff in a union facility. Implemented production and quality improvements with better tools and staff training.
Camfil Farr Americas, Inc., Jonesboro, Arkansas 1993-2001
Director of Corporate Quality (1996-2001)
Directed quality control operations for a manufacturer of filtration products with $300 million in annual sales and ten plants in the United States, Canada and the United Kingdom. Managed a staff of 40 quality control personnel in all plants.
- Led the initiative for the qualification and registration of six manufacturing plants in the United States and Canada to meet ISO Quality Management System standards.
- Created and implemented an online customer response system that radically improved the time for response/closure for all documented customer complaints, achieving a 100% improvement over the previous system.
- Using statistical process improvement tools, improved the quality of the filtration components in delivered products, exceeding advertised performance specifications by 12%. This resulted in improved customer satisfaction for all filtration products.
- Reduced scrap costs by 20% and increased manufacturing efficiency by 10%.
Corporate Manager of Quality Technology (1993-1996)
Developed and implemented a corporate supplier quality control system that included prescribed inspection processes at each contractor, scheduling, delivery requirements, packaging and reporting for more than $40 million in annual purchases. The system saved more than $250,000 annually on rejected materials.
- Reduced the number of suppliers by 10%, saving an additional $150,000 in administrative and product costs.
- Established quality controls in one key plant that provided the government with ultra clean room filtration (ULPA) products that protected against chemical warfare attacks. Manufacturing and testing processes were validated by local Department of Defense inspectors and tested at the Oak Ridge and Aberdeen Proving Grounds for design and manufacturing process compliance.
- Decentralized the customer services function to each facility, saving more than $200,000 in labor costs while improving customer satisfaction.
- Established customer service protocols that were adapted throughout the company and gave a uniform image for all communications. Provided training to assure consistent execution.
Regina Company, Long Beach, Mississippi 1987-1993
Director of Quality and Customer Service
Created and directed the Quality Control Department for a manufacturer of consumer appliances with $192 million in revenues. Managed a staff of 50 quality and customer service professionals located in three facilities.
- Reduced warranty costs by 40% through failure analysis and the creation of an independent design analysis team. Worked closely with Dow Chemical in developing an impact modified polycarbonate material that improved the handle of the company's upright vacuum cleaner, resulting in annual savings of $1 million.
- Established a nationwide network of more than 2,000 service providers that supported the company's warranty repair for 1.5 million vacuum cleaners produced annually in 16 different models. This included evaluation, solicitation, due diligence, contract development, negotiations, final approval and on-going supervision of all warranty activity, including charges, customer satisfaction and performance of each provider.
- Created a 17-member customer service group originally located in Atlanta, Georgia and subsequently relocated to Long Beach, Mississippi, including equipment relocation, technical setup, facility development, recruitment of staff and team training.
- The company went into Chapter 11 and was appointed by the Court and the Receiver to resolve all design quality issues created by previous management. Continued with the new management to provide customer service leadership for another two years and through the subsequent successful sale of the company.
- Set up a Refurbishing Department that rebuilt returned vacuum cleaners and resold them in bulk to odd-lot brokers. This department generated more than $500,000 in profitable revenues with a gross margin of 70%.
TANO Corporation, New Orleans, Louisiana 1979-1987
Director of Quality and Field Service
Set up and implemented the company's first formal Quality Control Management Department for a privately owned manufacturer of control systems for the United States Navy and Coast Guard warships, department store energy management systems, and oil and gas industry data acquisition systems.
- Worked closely with local Defense Contract Management Agency (DCMA) representatives, ensuring compliance with MIL-Q-9858-A (military equivalent of ISO 9001) quality system requirements.
- Managed an 11-technician field service organization supporting worldwide sales of oil and gas pipeline control systems, energy management systems and shipboard control systems.
- Worked with senior representatives of the United States Navy and Coast Guard, developing environmental and vibration testing equipment for 60-foot, 2,500-pound consoles used for bridge and engine room functions on warships.
United States Navy, Charleston, South Carolina 1974-1978
E4, Petty Officer Third Class, Electronics Technician, U.S.S. Dewey DDG - 45 Destroyer
Service Award, Honor Guard
Repaired and maintained ship-board VHF, UHF and satellite communications equipment. Worked with the fleet command to improve the quality of assemblies being supplied.
Kennedy-Western University, Cheyenne, Wyoming
Bachelor of Science, Quality Assurance / Control, 2003
CERTIFICATIONS & MEMBERSHIPS
Certified Quality Engineer, American Society for Quality, 1990
Certified Quality Auditor, American Society for Quality, 1990
Provisional Auditor, Registrar Accreditation Board for Auditors, 2000-2001
Member, American Society for Quality, 1979-Present
TOOLS & PROCESSES
|Statistical Process Control (SPC)
||Sampling Techniques - Inspection Planning
|Materials Requirements Process (MRP2)
||Work Flow Analysis
||Supply Chain Management
||FMEA, (design and process)