Experienced Chief Information Officer
An information systems executive with more than 20 years of progressive responsibility for overseeing the procurement, implementation and management of major, enterprise-wide computer systems for healthcare organizations, with expertise in strategic planning, system integration, contract negotiation and management, consensus building, process improvement, and budgeting.
- Implemented a community health information network (CHIN) that connected more than 175 physicians to clinical results over a regional state network. The collaboration with a management services organization (MSO) facilitated a 20% increase in referrals in one year of operations.
- Directed a project for the development and integration of a local health information organization (LHIO) with the selection and implementation of an integrated clinical information system (including EMR and PACS) in the hospitals and a physician practice management system in physician offices.
- Led a $1.5 million project for the procurement and installation of an online corporate-wide billing and accounts receivable system that streamlined reporting, reduced staffing and improved data accuracy. Decreased days in accounts receivable from 87 to 53.
- Created and directed a program for the standardization, consolidation and integration of all system policies and procedures. Implemented an online review and update process for four facilities.
- Developed a pilot program for an electronic medical record system that incorporated online clinical practice guidelines for immediate physician review and approval at order time.
A strong facilitator and team builder who creates a productive environment where morale is high and the job gets done.
- Directed the implementation of a nursing documentation system that allowed recording of vital signs, nursing assessment and care plans, improving accuracy, timeliness, and customer satisfaction.
- Spearheaded the installation of a $2.1 million telephone switch and cable plant for local and remote sites, which improved communications technology. Eliminated system downtime and $200,000 in maintenance costs.
- Consolidated multiple transcription systems into a single integrated digital system with remote capabilities. Functions included voice recognition, extensive use of templates and electronic signature capabilities, saving of more than $2 million per year.
- Established an internal triage program for responding to clinical information system problems and reduced vendor maintenance costs by $200,000 per year.
- Restructured the information systems department through the implementation of applications and technical teams. Improved response time to help-desk requests from one week to 24 hours and achieved a department wide staff turnover rate of "zero" for the past eight years.
- Managed 75 information systems projects simultaneously and improved timeline compliance by 25% through better project planning, tracking and staff accountability.
- Designed and installed a wide and local area network infrastructure, utilizing a fiber optic backbone upon which all enterprise applications reside.
Valley Health Care Management Services, LLC, Hemet, California 1998-2006
Chief Information Officer
Oversaw 48 staff and managed an $8 million budget for an integrated delivery system consisting of three district medical centers, a skilled nursing facility and a long-term care facility with 632 combined beds. Responsibilities included application services, technical support, network support, customer service, computer operations, telecommunications and PBX.
Tri-City Medical Center, Oceanside, California 1997-1998
Director of Management Information Services
Responsible for information services and telecommunications for a 385-bed district hospital. Directed 43 staff and managed a $7 million budget.
Parkview Episcopal Medical Center, Pueblo, Colorado 1995-1997
Vice President and Chief Information Officer
Led information systems, telecommunications and physician support for a 321-bed community hospital and trauma center with responsibility for 26 staff and a $4 million budget.
Desert Hospital Corporation, Palm Springs, California 1990-1995
Director of Management Information Systems
Directed information systems and telecommunications for a 398-bed district hospital and trauma center. Managed 30 staff and a $3.5 million budget.
Memorial Medical Center of Long Beach, Long Beach, California 1977-1990
Director of Financial and Administrative Systems (1987-1990)
Directed nine programmers and analysts in the support and implementation of all financial and administrative systems for a 1,000-bed medical center.
Corporate Project Leader (1985-1987)
Led corporate information systems projects that related to Long Beach Memorial Hospital and Saddleback Hospital.
Programming Manager (1980-1985)
Hired and managed 18 programmers in the design and development of 55 hospital systems.
Programmer/Senior Programmer Analyst (1977-1980)
Responsible for the analysis and programming of various hospital applications.
Worked as a programmer for three large manufacturing companies, with responsibility for designing and developing software for billing, purchasing, inventory and production control.
Colorado State University, Fort Collins, Colorado
Bachelor of Science, Business Administration, Business Information Systems Emphasis, 1971
College of Healthcare Information Management Executives, Ann Arbor, Michigan
Executive Training Program, 1993
Hospital Information Management Systems Society (HIMSS)
College of Healthcare Information Management Executives (CHIME)
California Health Information Executives Forum (CHIEF)