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Healthcare Systems Analyst
8.556.E.13

A versatile healthcare systems professional who has been instrumental in installing hospital-wide systems for the automation of admitting, nursing, scheduling and administering healthcare services for an independent acute-care hospital serving the Central San Fernando Valley. Participated in the hospital’s growth from entirely manual systems to state-of-the-art technology in the management of patients, staff and services.

An innovative analyst with outstanding skills in training, help desk management, systems installations, trouble-shooting, designing and maintaining automated systems for every aspect of a hospital’s operations.

EXPERIENCE

Valley Presbyterian Hospital, Van Nuys, California                                                                       1982-2013

Information Security Analyst (2007-2013)

Implemented and managed the hospital’s information systems help desk’s “first call” resolutions for a 350-bed acute-care independent hospital with 1,600 employees.

  • Created computer accounts for new employees to activate their terminals as well as deactivated workstations for leaving staff, physicians, students, volunteers and contractors.

  • Using an exchange server, set up the Active Directory, e-mail, WebMedEx, Meditech, Omnicell (pharmacy), and the Application Program Interface – API (time and attendance) accounts for new employees.

  • Resolved 50% of requests for help during the initial call and rerouted the balance to desktop technicians, telephone communications professionals, infrastructure engineers and clinical/financial analysts.

  • Developed Meditech profiles and access dictionaries as a key member of the build team for the following applications: Patient Care Systems (PCS), Emergency Department Management (EDM), and Operating Room Management (ORM).

  • Maintained Meditech profiles and access dictionaries for other applications, including Patient Abstracting (ABS), Admitting (ADM), Patient Accounting (BAR), Medical Records (MRI), Ancillary Management (ITS/RAD), Order Entry (OE), Pharmacy (PHA), and Patient Scheduling (SCH).

  • Personally trained new physicians in the hospital’s systems and personal account maintenance.

  • Enabled access for clinical staff to transcribed reports.

  • Programmed announcements for the hospital’s Intranet, serving 800 workstations, 750 physicians, students and up to 543 contractors.

Information Systems Patient Care Analyst (2001-2006)

Supported patient care applications for the entire hospital.

  • Conducted computer classes for the nursing staff. During this period, the company used the McKesson Precision hospital information system.

  • Prepared regular monthly in-service computer-based programs.

  • Implemented the Dukane Nurse Call System for a new patient tower with 158 beds. Developed a train the trainer program for 55 unit secretaries, monitor technicians and charge nurses who then trained more than 1,000 nursing staff.

  • Enrolled nursing staff in Pyxis software, which is used to control and administer patient drugs.

In-service Education MIS Specialist (1996-2001)

Developed and implemented accredited computer and software educational programs for the hospital’s nursing department, consisting of RNs, LVNs, nursing assistants, monitor technicians, unit secretaries, delivery room technicians and EMTs.

  • Continuously provided training sessions covering order entry, nursing assessment, nursing care plans, automated Kardex systems, Krames E-sheets for patient education and Micromedex pharmaceutical software.

  • Created a Request for Proposal for training professionals to provide programs in Microsoft Office 97. Selected and monitored the trainers during this period.

  • Designed and expanded the number of workstations in the training room by 100%.

  • Implemented a computer station at the annual nursing skills fair to test and train nurses on computer skills.

  • Became a certified Basic Life Support instructor for health service providers, training 960 medical staff over eight years.

  • Installed the Education Tracker Software, which managed employee education programs and requirements.

  • Implemented the Time & Sound Nurse Call System, which tracked nurses’ location.

Nursing Computer Liaison, Nursing Administration Department (1988-1996)

Provided computer support for a nursing department with 900 RNs, LVNs, nursing assistants, monitor technicians, unit secretaries, delivery room technicians and EMTs.

  • Assisted nurse managers and the Chief Nursing Officer in preparing staffing matrices and position control.

  • Created a nursing acuity system that determined staffing needs based on the U.S. Department of Commerce data, which improved allocation of staff to nursing departments.

  • Contributed to the implementation of the Orbit Operating Room Scheduling System. After training at Enterprise System Inc.’s corporate headquarters, personally instructed 65 perioperative staff over 90 days, transforming the surgery scheduling from manual to automated.

  • Assisted in implementing the Pyxis System, which monitored control substances and other floor stock.

  • Participated in the hospital’s community outreach program, The Van Nuys High School Medical Magnet Program (LAUSD), which brought students to the hospital as part of an introduction to all aspects of hospital operations.

  • Managed the Vision Care Booth at the hospital’s annual Community Health Fair.

  • Participated in a program that permitted the hospital’s computer supplier to bring prospects to the hospital to observe computer operations. The incentive for the hospital was discounts and free software upgrades.

Data Processing Coordinator, Patient Care Systems (1982-1988)

Maintained master files and computer data on the hospital’s 1,200 staff. Provided troubleshooting for the Pentamation system, identifying where the errors originated, e.g., users, design issues or system malfunctioning.

  • Provided Pentamation system training to more than 65 registration staff in the admitting department.

  • Supervised the backloading of 100,000 medical records and the radiology index.

  • Trained the imaging systems department in using the automated radiology indexing system.

  • Tested new software and upgrades.

  • Developed downtime and recovery procedures and forms for system failures.

  • Prepared system flow charts for new software installations for various applications.

  • Advised and assisted in writing the Pentamation and Gerber Alley operating system’s policies and procedures manuals.

  • In 1986, implemented the Gerber Alley Space Hospital Information System as part of a 30-person team.

  • Organized order entry training classes for six nursing educators who trained the nursing staff.

PRIOR EXPERIENCE

Served as Pharmacy Department billing technician and as a Nursing Department unit secretary for a major independent acute-care hospital. Worked as ward clerk for a private psychiatric hospital, and as a nurse aide in a 240-bed acute-care hospital.

EDUCATION

University of California, Los Angeles (UCLA), Los Angeles, California

Bachelor of Arts, Psychology, Minor: Political Science

University of Illinois, Chicago, Illinois

General Education, two years
Recipient of the Edmund J. James Scholar, Honors Program

Other Courses: Psychology, Computers, Sexual Harassment, Healthcare Management, MS Office Professional Suite

AFFILIATIONS

University of California, Los Angeles, Alumni Association
Participated in the Governmental Affairs Advocacy Program at UCLA.