Hands-On Human Resources Professional
An innovative, hands-on human resources professional who has participated at every level of human resources activities as a Corporate Vice President for one of the largest entertainment companies in the world. Directly interacted with consumer products, filmed entertainment, broadcast television, cable networks, feature animation, theme parks and resorts, and international operations.
Expertise includes outstanding skills in recruitment, program design and implementation, training, mentoring, dealing with senior management, event planning, crisis management, organizational development, and employee relations. A natural leader who relishes in being part of her own team.
The Walt Disney Company, Corporate Human Resources, Burbank, California 1982-2010
Vice President, Human Resources & Employee Initiatives (2000-2010)
The Disney Child Care Center – Continued management of Disney’s Burbank child care center handling 112 children from six weeks up to five years old. Oversaw 50 management employees, a director, an assistant director and teaching staff with an annual budget of $1.5 million.
Acted as the Subject Matter Expert on child care in the design and construction of the company’s new child care center opening January 2011, accommodating 236 children with an annual budget of $3 million.
Interfaced with the architect as well as the corporate operations, real estate, construction, landscape design, security, fire and safety, sourcing, compliance, and licensing functions.
Managed human resources issues and all operations, including budget, recruitment, organization structure, training and on-boarding.
- Recruited and oriented more than 180 teachers for two child care centers.
The Disney University, Training & Internal Communications – Managed the corporate Disney University for 20 years, as it went through a number of major transformations to its present decentralized state. Subjects included on-boarding, life cycle programs, management development, executive training, board of director on-boarding, computer skills, conflict management, emergency response skills and guest service training, just to name a few. During this period more than 32,000 employees participated.
Crisis Management – Authored the original corporate crisis plan, which was used during the Los Angeles Riots, the Northridge Earthquake, the Southern California wild fires and the company’s response to 9/11. Other situations included floods on company property, sound stage fires and gun fire adjacent to company property.
- Crisis management projects completed included workplace violence training, rolling out Red Cross training throughout the company, designing and implementing drills for 7,000 employees, conducting simulated drills, and business resumption planning. These programs are the core of all safety and crisis response programs for the company’s corporate headquarters.
Employee Recognition & Events – Organized social, cultural and professional events, including company picnics, movie releases, annual holiday events, sporting programs and recognition programs, with a staff of five. Personally managed more than 500 major events over 20 years. The scope of these events covered up to 8,000 employees and guests in the Greater Los Angeles area. Launched the VoluntEARS program at the corporate level.
The Employee Center/Store – Managed two major stores for employee exclusive merchandise along with sundries and concierge services with a staff of six. These stores catered to 10,000 employees. Advised on the selection of merchandise and services.
Human Resources Business Partner – Assisted the corporate controllership with organization design, performance management, talent planning and employee relations issues covering 574 corporate staff and executives. Issues included harassment, expenses, operations planning, recruitment, layoffs, outplacement, training, management audits and synergy.
Talent Acquisition – Initially, recruited hourly and exempt staff for all of the corporate administration offices. Subsequently, managed a team of six recruiters covering all levels of staff recruitment, including the executive team. Participated in hiring more than 1,289 corporate staff.
Employee Relations – Personally resolved executive level issues concerning harassment, different levels of unprofessional behavior, investigations, executive coaching and management audits.
Work Life Programs – Oversaw special programs on life cycle problems for employees, covering key family issues, including child care, elder care, stress, conflict management and wellness.
Acquisitions – Led the corporate human resources team on the acquisition of KCAL/Channel 9, Capital Cities/ABC and Fox Family, and participated in the PIXAR and Marvel acquisitions.
Archives – Managed the company archives and all resources attached to storage facilities. Oversaw the archivist, an assistant archivist and the support team, along with personnel attached to the company photo library.
Vice President, The Disney University (1995-2000)
Director, The Disney University (1991-1995)
Manager, The Disney University (1989-1991)
Supervisor, The Disney University (1988-1989)
Took over management of The Disney University in 1989, covering an employee base of 10,000 in Southern California, which progressively grew to more than 30,000 over the subsequent ten years. Disney University provided four modules of training consisting of familiarization, managerial, secretarial and computer skills programs. The Disney University also included employee communications as well as employee activities and services. Managed a total staff of 27, including event planners, trainers, writers, administrators and outside computer instructors.
Participated on the original design team for the Disney Dimension Program, which was initiated by Michael Eisner and Frank Wells. Facilitated and managed the on-going program, which was launched in 1990 and consisted of 24-hour day immersion encounters to familiarize 25 selected senior executives at a time to learn all Disney key business unit activities. Personally worked with more than 258 executives who participated in the program. This program ran from 1990 to 2008 and is currently being redesigned.
Directed employee events and services, which consisted of 20 annual events, on-going sports programs, service recognition programs and 25 different types of concierge services with more than 714,000 participating employees over 15 years. The annual budget varied up to $4 million.
Led the company’s internal communication program consisting of a weekly newsletter and a monthly, four-color magazine with up to 14,000 readers.
Arranged corporate update forums with 5,000 employees in attendance and presentations from all senior company executives on the progress of the company and future plans.
Recruited and trained 30 trainers, managers, event planners and writers who remained with the company in various capacities for up to 25 years.
Designed and implemented a program to familiarize new Board of Directors members to Disney’s products and services.
Prepared and hosted a major stock analyst meeting at the Burbank studio presenting a company update, consisting of presentations by senior executives outlining the progress and plans for the entire company.
In the aftermath of the Northridge Earthquake, set up an information center for 200 impacted employees who were displaced from their homes, established an employee relief fund, and installed crisis counseling and a telephone hotline handling more than 1,200 calls from impacted employees.
- Designed and implemented training programs covering customer service, retail operations and management for the first ten Disney Stores. Subsequently, packaged these programs and trained the trainers to accommodate new stores, which grew to more than 800 stores worldwide, generating more than $700 million in revenues.
Training & Development Representative (1982-198
Began career with the company in an administrative role, and was quickly promoted to handle training, recruitment and educational/skills programs for all levels of the company.
Served as an elementary school teacher at St. Charles Borromeo in North Hollywood.
Loyola Marymount University, Los Angeles, California
Bachelor of Arts
Other Courses: Early Childhood Development, Seven Habits for Highly Effective People, Time Management, Organizational Development, The Role of the Laity in Catholic Education, Strategic Organization & Design Workshop (USC Marshall School of Business)
Society for Human Resource Management (SHRM)
American Society for Training & Development (ASTD)
Wellness Council of America (WELCOA)
Authored/collated the following training programs: Supervisor Leadership, Communications, Presentations, Diversity, Sexual Harassment, Compliance, Disney Culture, Executive Familiarization, Board of Directors On-Boarding, Conflict Resolution, Dealing with Difficult People, Coaching for Teams, Executive Coaching, Retail Training and Executive Development Program.
Notre Dame High School, Board of Directors (Secretary, Vice Chair and Chairman of the Board)
Burbank Child Care Committee
Education Chair, Burbank Chamber of Commerce