Innovative Organization Development Professional
An innovative organization development professional with 20 years of increasing responsibilities in creating and managing businesses that provided programs in skill development, problem resolution, leadership development, change management and organizational design for Fortune 500 companies. Personally delivered programs to more than 7,300 executives, engineering, production, sales and marketing professionals in the entertainment, consumer products, petroleum, pharmaceutical and manufacturing industries that produced $34 million in client savings.
Expertise includes outstanding creative, design, assessment, development, leadership, strategic thinking and presentation skills.
The Walt Disney Company, Consumer Products Division, Glendale, California 2006-Present
Vice President, Global Leadership & Organizational Development
Refocused and staffed the division's training, leadership and organizational development team, serving a $2.2 billion consumer products division with 2,500 professionals. Provided a new direction in programs, delivery and objectives to specific client needs, including organization assessment, change management, team development, organization design, leadership development, productivity improvement and training.
- Revised and implemented a global succession plan to the Division Chairman and his reports. This included creating a process plan and time schedule that improved the quality of results.
- Increased the scope of leadership development and training, providing more precise techniques in dealing with internal business problems.
- Created a process for new employee orientation, which is designed to decrease the time needed to adapt to Disney's culture and business environment. The on-boarding system is tied to the leadership program where each new Director and above is given support to assimilate into the company through mentoring and team coaching.
- Refocused the Organizational Development Department to emphasize change management, organization assessment, team structuring, workforce planning, business process modeling, and organizational effectiveness and design, using accepted principles of behavioral science.
Johnson & Johnson, New Brunswick, New Jersey 2005-2006
Participated as the California Business Consultant for an independent internal consultancy group inside a Fortune 100 medical products and services company with $46 billion in revenues. Supplied business solutions to six operating companies dealing in medical devices, pharmaceutical and consumer medical products. Projects included:
Client: J&J Consumer Services, IT Division. Problem: Senior management had communications problems impacting productivity. Intervention: Designed and facilitated a workshop that assessed communications effectiveness and improved performance. Outcome: Leaders were taught methods on how to deal with problems and staff to properly address controversial issues and speed up business operations.
Client: McNeil, Consumer Products Division. Problem: Created a program to improve the leadership skills of a group of 20 of the Division's highest promotable managers. Intervention/Outcome: Conducted psychological assessments and delivered training programs that provided behavioral insight to each person and techniques on how to manage more effectively.
Client: Ethicon Endo-Surgery Services, Medical Devices & Diagnostics Division. Problem: The new product development process did not function properly. Intervention: Facilitated a workshop for 12 senior executives that assessed the effectiveness of the New Product Development Department. Outcome: A new process and organization were created that improved new product development without impact on headcount.
Client: Advanced Sterilization Products, Medical Devices & Diagnostics Division. Problem: Data from a culture survey showed low scores in innovation, trust and communications. Intervention/Outcome: Formed action teams that developed solutions to address survey issues, resulting in improved performance.
Client: Lifescan, Medical Devices & Diagnostics Division. Problem: The company's management was not in synch with its purpose, operations and services with respect to its customers and mission. Intervention/Outcome: Created a two-day offsite workshop that help define the company's mission, set new techniques for discussing internal problems and improving processes that increased performance by 22%.
Antioch Consulting Group, Antioch, California 1993-2005
Created an organization development consulting firm that focused on improving effectiveness of business groups and cross-functional teams. Recruited and trained a staff of six that designed and delivered workshops. Partial clients list included British Petroleum, Dell Computer, Abbott Labs, Johnson & Johnson, Exxon, Arco, KLA/Tencor, Novellus and Caesars Palace.
- Enabled the negotiated settlement of $20 million among three major petroleum companies (Arco, BP and Exxon) by developing a process for resolving settlement obstacles, leading to final negotiations.
- Coached British Petroleum's executive team in its successful deflection of a hostile takeover.
- Developed a process that facilitated cooperation among three petroleum companies working on a common oil harvesting property. This process became a model for other collaborative projects.
- Created a workshop that helped Abbott Laboratories' R&D product development teams reduce market cycle time by 30%.
- Designed and led an organization change strategy for a major pharmaceutical firm that facilitated a 17% increase in new drug development funds.
- Provided a multi-national non-profit recreation and community services organization with a process and metrics to select executive staff. This process was adopted for other key positions.
- Assisted in the successful transition of key executives into new positions for leading entertainment and multi-national pharmaceutical companies. Determined key issues and leadership characteristics that were needed for each working environment.
- Trained more than 2,000 field service and production engineers, customer service representatives and tech support staff from leading PC and semi-conductor equipment manufacturers in root-cause analyses as well as problem prevention and resolution.
Alamo Learning Systems, San Ramon, California 1983-1993
Executive Director & Partner
Implemented skill development programs for trainers and created a new division that provided follow-on services, ensuring program effectiveness for a training development firm working with Fortune 500 clients.
- Developed techniques in program delivery and created new programs adapted to specific client needs, including problem solving, decision making, planning, creativity and influencing. Training groups averaged 15 participants.
- Developed techniques to measure the effectiveness of these programs so clients could measure return on their training program investment.
- Increased regional sales by 40% and total company sales by 18% by establishing a Client Services Division to ensure deliverable results of the company's training products.
Senior Training Specialist for a commercial bank and Operations Manager for a leading department store.
San Francisco State University, San Francisco, California
Master of Arts, Research Psychology/Organization Behavior
San Jose State University, San Jose, California
Bachelor of Arts, Behavioral Science
Other programs: Principles & Practices in Organizational Development and Advanced Studies in Organizational Development at Teacher's College, Columbia University; Dealing with Covert Processes, Advanced Team Building, Conflict Management, Advanced Group Process Consulting and Group Consulting at National Training Labs (NTL)
Society for Human Resources Management
American Psychological Association
Various newspaper articles in the Antioch Press, Contra Costa Times and The Daily Journal (Caracas, Venezuela)
Magazine articles on decision making in Transport Management and Mining Engineering
Empowering Teams: An Introduction, contributed a chapter on team development