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Peter K. Studner Associates, Inc.
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Customer Relations Manager
12.403.C.06

An award-winning customer service professional who has directed more than $602 million in sales, turned around marginal businesses and developed new markets for Fortune 500 companies with national sales of more than $15 billion.

Expertise includes outstanding sales, customer service and relations, recruitment and training, staff development, and P&L skills.

EXPERIENCE

Aramark Corporation, Aramark Uniform Services, Burbank, California 2005-2006

Regional Fleet Manager/South, Dallas, Texas

Managed 19 fleet truck maintenance sites with a total of more than 850 trucks and 200 automobiles located at company market centers in Virginia, North Carolina, Georgia, Florida, Alabama, Tennessee, Texas and Oklahoma for a $1.2 billion apparel rental services subsidiary of a $10 billion business-to-business services company.

  • Managed the process for compliance with a Department of Transportation safety and maintenance audit for the entire region with a "satisfactory" rating without mention.
  • Managed a budget of $10 million and completed FY2006 under budget with all projects and maintenance fulfilled.
  • Processed more than 100 vehicle repair claims and saved $50,000 on expenses.
  • Negotiated 25 contracts for full-service leases with major national leasing companies throughout the region.

Motor Coach Industries, Inc., Schaumburg, Illinois 2003

Vice President /General Manager, Dallas, Texas

Managed the Dallas facility for the largest manufacturer of high-floor buses for the tour, charter and fixed-route coach operators in the United States and Canada with total company annual sales of $800 million.

  • Purchased and distributed parts, and oversaw mechanical repairs for operators of local and regional bus fleets with a team of 25.
  • Promoted to Vice President and implemented a reorganization that enhanced the delivery of technical support and repairs.
  • Managed the parts sales team covering the United States, Canada and selected overseas markets with sales of $50 million annually.

Ryder System, Inc., Ryder Fleet Management Solutions, Miami, Florida 1985-2002

General Manager, Dallas, Texas (1997-2002)

Managed a customer service business unit providing full-service leasing, rentals and logistics services for the largest truck leasing company in the nation with revenues of $5 billion annually. Directed a staff of 200 service, administrative, sales and rental associates serving the greater Dallas area.

  • Grew operations from $20 million in sales to $35 million in four years.
  • Led the six-state Southwest region into profitability in 1998 and 1999.
  • Received the "Presidential Award" for profit against plan and profit improvement in 2000.
  • Mentored five key employees that were recognized as "Ryder Roundtable - Rental Masters" for achieving top performance in sales and rentals company-wide.
  • Instrumental in the startup of a $10 million dedicated contract carriage business. This business significantly expanded the company's management and driver infrastructure in Dallas while increasing its customer logistics know-how.

District Manager, King of Prussia, Pennsylvania (1992-1997)

Directed a regional business unit with 300 associates, $41 million in revenues, and branches in Pennsylvania, New York, Delaware and Maryland. Operations included a collision repair and overhaul facility with 100 skilled mechanics to support Ryder's New England and Mid-Atlantic operations.

  • Turned around the company's worst performing district into a $3 million profit unit.
  • Mentored four key associates that were promoted to national sales positions.

District Manager, Oklahoma City, Oklahoma (1985-1992)

Managed the Oklahoma district with 100 associates and seven branches throughout the state.

  • Ranked in the company's top 20 districts out of a field of 100 for five consecutive years.
  • Managed the district's merger with the Tulsa District in 1989, retaining all key associates and accounts for both districts.
  • Generated more than $500,000 annually through the sale of obsolete equipment.
  • Mentored four key staff members to higher positions at corporate level, fostering diversity while improving the management team.

PRIOR EXPERIENCE

Held various managerial sales positions for a leading vehicle leasing company with assignments in five locations throughout the South.

MILITARY

U.S. Army, First Lieutenant, Transportation Corps, Ft. Huachuca, Arizona

EDUCATION

University of Arkansas, Fayetteville, Arkansas

Bachelor of Arts

 
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Copyrighted © Peter K. Studner 1997-2006
http://www.superjobsearch.com
Los Angeles - Burbank - Westlake Village - Irvine
Mailing Address: P.O. Box 241957, West Los Angeles, California 90024-9757
(310) 470-6688 - FAX (3